All staff who render services to internal and external customers.
Duration: 1 week
Venue: Arusha & Bagamoyo
- To enhance the abilities and skills of participants in handling customers.
- To furnish participants with modern customer handling skills. The skills will enable them to improve the level of customer satisfaction in their respective organizations.
- Introduction to the concept of customer care
- Dealing with customers complaints
- Skills for effective customer care services
After completion participants will be able to handle different customers and understand how to
establish and maintain good customer relationships.
TZS 450,000.00 per participant.
The fee covers tuition, hand-outs, session break tea an lunch for 5 training days